Returns Policy

Last updated: 31 August 2026

1. Return window

We have a 7-day return policy: you have 7 days from receiving your item to request a return.

2. Condition of returned items

To be eligible for a return, the item must be in the same condition in which you received it — unworn and unused, with tags attached and in its original packaging. You will also need your receipt or another proof of purchase.

3. How to start a return

Contact us by email or WhatsApp using the details below, with your order number and the reason for the return. Please request the return and wait for our confirmation before sending anything back — items sent to us without an approved return cannot be accepted.

Once your return is approved, we will confirm how to send the item back and arrange collection or dispatch where applicable. Approved returns are sent to:

Plot No C, 11 D 4th Sunset Street, D.H.A Phase 2 Extension, 75500, Karachi

4. Damaged, defective or incorrect items

Please inspect your order as soon as it arrives. If an item is defective or damaged, or you have received the wrong item, contact us immediately so we can assess it and put it right. For parcels that arrive damaged or with an item missing, contact us within 24 hours of delivery as set out in our Shipping Policy.

5. Exchanges

The quickest way to get the item you want is to return the one you have and, once the return is approved, place a new order for the replacement.

6. Refunds

We will let you know once we have received and inspected your return, and whether the refund has been approved.

Because all orders are paid in cash on delivery, there is no card or online payment to reverse. Approved refunds are paid by bank transfer or mobile wallet (such as JazzCash or Easypaisa) to an account in your name. We will ask you for those details after your return is approved — we never ask for a PIN, password or OTP, and you should never share one with anyone claiming to be from RI Sports.

Approved refunds are sent within 10 working days of approval. Your bank or wallet provider may take additional time to post the amount to your account. If more than 15 working days have passed since we approved your return and you have not received the refund, please contact us.

7. Non-returnable items

Items that have been used, washed, altered or damaged after delivery, and items returned without their tags or original packaging, cannot be accepted.

Contact us

• Phone and WhatsApp: +92 332 2432554
• Email: risportsbusiness@gmail.com
• Address: Plot No C, 11 D 4th Sunset Street, D.H.A Phase 2 Extension, 75500, Karachi