Privacy Policy

Last updated: 31 August 2026

At RI Sports we are committed to protecting your privacy. This policy explains what personal information we collect when you use our store, why we collect it, and the choices you have.

1. Information we collect

• Contact and delivery details: Your name, delivery address, city, mobile number and any alternate number you give us.
• Order details: The items you order, your order total, and the delivery and payment status of your order.
• Messages you send us: The content of your calls, WhatsApp messages and emails about an order or enquiry.
• Technical information: Basic information your browser sends when you visit, such as IP address, device type and pages viewed, used to keep the site working and secure.

We do not collect card or bank details, because all orders are paid in cash on delivery.

2. How we use your information

• To fulfil your order: Confirm the order, arrange delivery with our courier, and handle returns or exchanges.
• To support you: Answer your questions and resolve problems with an order.
• To protect the store: Detect and prevent fraudulent or abusive orders.
• To meet our obligations: Keep the business records we are required to keep.

We send marketing messages only if you have asked us to, and you can ask us to stop at any time.

3. Who we share it with

We do not sell your personal information. We share it only where it is needed to complete your order:

• Courier partners: Your name, address and mobile number, so that your order can be delivered and payment collected.
• Service providers: The providers who host our website and store our product images, under agreements that limit them to providing that service.
• Legal requirements: Where we are required to disclose information by law, or where it is necessary to protect our legal rights.

4. Your choices

• Access and correction: Ask us what information we hold about you, or ask us to correct it.
• Deletion: Ask us to delete your personal information, except where we must keep it for a legal or accounting reason.
• Opt out: Ask us to stop sending you marketing messages.

To make any of these requests, contact us using the details below.

5. Security and retention

We take reasonable steps to protect your information, including restricting who can access order records. No system can be guaranteed completely secure. We keep your order information only as long as we need it to serve you and to meet our legal and accounting obligations.

6. Changes to this policy

If this policy changes, the updated version will be published on this page with a new last-updated date.

Contact us

• Phone and WhatsApp: +92 332 2432554
• Email: risportsbusiness@gmail.com
• Address: Plot No C, 11 D 4th Sunset Street, D.H.A Phase 2 Extension, 75500, Karachi